State Farm® Insurance Agent Paulina McDonald
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Diana Trujillo
August 6, 2026
5
out of
5
rating by Diana Trujillo
"Excellent and speedy customer service from Paulina and staff."
We responded:
"Hi Diana, thank you for taking the time to leave us a 5 star review! We appreciate it so much, and appreciate working with you. Looking forward to continuing to do so!"
Gina Gubatan
August 6, 2026
5
out of
5
rating by Gina Gubatan
"Excellent customer service"
We responded:
"Hi Gina, we appreciate the 5 stars! Thank you for taking the time to give a review and for entrusting us with your business. It's great to work with you!"
Doug Paulson
August 3, 2026
5
out of
5
rating by Doug Paulson
"Paulina McDonald and staff always do a great job! I am a long time client for multiple lines and have always had great service!"
We responded:
"Hi Doug, thank you for taking the time to leave a review! We really appreciate the 5 stars and your kind words. It has been wonderful working with you over so many years and we look forward to continuing to do so!"
Francesca Barrientos
July 28, 2026
5
out of
5
rating by Francesca Barrientos
"I get quick service whenever I ask a question or make a request. I mostly use email for communications."
We responded:
"Hi Francesca, thank you for the 5 star review! We very much appreciate your kind words. Looking forward to continuing to work with you!"
Robert Shiraki
July 24, 2026
5
out of
5
rating by Robert Shiraki
"We have been with Paulina McDonald's State Farm Insurance Agency since 2008. We started with a home owners policy and over the years have added business, auto and life insurance policies because of the trust we have with Paulina. Paulina and her team are dedicated to provide excellent customer service. Special attention to make sure we fully understand policy coverage is a valued part of their service. The comfort in knowing I am able to contact an agent that actually took the time to understand my business is something I will never get from an internet based insurance carrier. I strongly recommend Paulina McDonald State Farm Insurance Agency."
We responded:
"Hi Robert, thank you for taking the time to leave us a review, for writing such wonderful words, and for your recommendation! It means so much to be able to help you with all of your insurance needs. Thank you for trusting me and my team for the past 15 years. We look forward to continue working with you in the years to come!"
Julie Logan
June 25, 2026
5
out of
5
rating by Julie Logan
"Marilyn was incredibly helpful in my move to the area and I feel lucky to have found this office."
We responded:
"Hi Julie, thank you for taking the time to leave a review! We greatly appreciate the 5 stars and your kind words. It is wonderful to work with you!"
Dioselyn F
May 23, 2026
5
out of
5
rating by Dioselyn F
"When I needed auto insurance, I reached out to about 5 different places, but choosing State Farm was the best decision I made. Marilyn guided me flawlessly through the entire process! she was patient, knowledgeable, and incredibly supportive every step of the way. 10/10 experience"
We responded:
"Hi Dioselyn, thank you for the 5 stars and wonderful review! We very much appreciate your business. It's great to work with you!"
Lis Sanchez
May 21, 2026
5
out of
5
rating by Lis Sanchez
"Marilyn was so helpful and cooperative! Always so considerate when helping, bless her heart ❤️"
We responded:
"Hi Lis, thank you for the 5 star review! We very much appreciate your kind words and we are glad to hear you are happy with our service. It is wonderful to work with you and we look forward to continuing to do so!"
Brian Kruckenberg
May 15, 2026
4
out of
5
rating by Brian Kruckenberg
"Follow up was great. Friendly and patient service. No delays in responding and also getting the policy set up.
Technical difficulties with phone/headset. Otherwise, great experience. Thank you, Paulina and Marilyn."
We responded:
"Hi Brian, thank you for the review! And thank you for choosing us for your insurance needs. It has been great working with you for so many years!"
Smita Pandey
May 13, 2026
5
out of
5
rating by Smita Pandey
"Always helpful!"
We responded:
"Hi Smita, thank you for the 5 stars! We greatly appreciate you taking the time to leave us a review and for your kind words. It's great to work with you!"
lou contreras
April 29, 2026
5
out of
5
rating by lou contreras
"We been with State Farm over 30 plus years and we have never encountered any issues. The service is always over and above our expectations. We are always satisfied with the overall experience. The staff and management always treated us as Family."
We responded:
"Hi Lou, thank you for taking the time to leave us a review! We very much appreciate the 5 stars, kind words, and of course your business over the years. Looking forward to continuing to work with you!"
Anthony Cooper
April 17, 2026
5
out of
5
rating by Anthony Cooper
"The team here is very helpful and professional with insurance needs. They have always responded quickly when I have reached out to make policy changes or ask questions. They also follow-up throughout the process to make sure you understand the details and are getting exactly what you ask for."
We responded:
"Hi Anthony, thank you for the 5 star review! We very much appreciate you taking the time and for your kind words. So glad to hear you are happy with our service! It's great working with you!"
melody sieglitz
April 13, 2026
5
out of
5
rating by melody sieglitz
"we love Paulina and her staff been with them for many years feels like family"
We responded:
"Hi Melody, thank you for taking the time to give a review! We greatly appreciate the kind words and 5 stars! It has been absolutely wonderful to work with you over the years. And we look forward to continuing to do so!"
Raquel O
March 17, 2026
5
out of
5
rating by Raquel O
"I’ve been with State Farm for a long time Paulina McDonald and her team are always so helpful. They return calls their informative. I feel safe and I know I’m getting a good deal for my family."
We responded:
"Hi Raquel, thank you for the 5 star review! We very much appreciate the kind words and are glad to hear you are happy with our service. It is wonderful to work with you!"
Jagan Bearelly
February 26, 2026
5
out of
5
rating by Jagan Bearelly
"Everytime I call, Marilyn is prompt in answering the call or returning the call, consistent in response. Providing true customer service, Marilyn makes sure whatever the issue is resolved and follows up with a phone call as needed. I am glad Paulina has Marilyn to address customer issues. It's been 10yrs and Great Team Work!! Thank you for everything!!"
We responded:
"Hi Jagan, thank you for taking the time to leave a review! And for the 5 stars! We are so glad to hear you are happy with our service. It has been great to work with you over the last decade and we look forward to continuing!"
Rex Ying
January 20, 2026
5
out of
5
rating by Rex Ying
"effective communication and friendly / helpful staff. Overall the agency did a very good job.
The state farm pricing has gone up by 60% for the last 2 years and i decided to switch."
We responded:
"Hi Rex, thank you for the 5 stars! We very much appreciate you taking the time to leave a review and for the kind words. It has been wonderful to work with you!"
Carol Tam
December 11, 2025
5
out of
5
rating by Carol Tam
"Our agents are excellent. We are very happy for Fr their services."
We responded:
"Hi Carol, thank you for taking the time to leave a review! We very much appreciate the 5 stars and your kind words. Looking forward to continuing to work with you!"
Sue Johnson
December 10, 2025
5
out of
5
rating by Sue Johnson
"Ms Paulina McDonald’s office gives excellent communication and support. They were truely my good neighbor and my rock during recent tough times. They were professional and courteous during my 15+ years with her.
-Sue-"
We responded:
"Hi Sue, thank you for taking the time to give us such a wonderful review! We really appreciate the 5 stars, and for your trust in us. Happy to hear we could help, you are fantastic to work with!"
Tony
December 9, 2025
5
out of
5
rating by Tony
"Moved to CA from NY in 1997; Previously insured with an agent who was a friend in NY. Paulina and her agency kept me feeling like that friend and that is why I have kept this agency after moving to another part of CA!"
We responded:
"Hi Tony, thank you for the 5 star review! We very much appreciate you taking the time and your kind words. It has been great to work with you for almost 3 decades and we look forward to continuing to do so!"
Sarah Harris
December 2, 2025
5
out of
5
rating by Sarah Harris
"great experience for the past 3 years!"
We responded:
"Hi Sarah, thank you for taking the time to leave a review! And for the five stars! We very much appreciate your business. It has been wonderful to work with you!"
Vanessa Wright
November 27, 2025
5
out of
5
rating by Vanessa Wright
"Paulina offers personalized service with standards of excellence. Her staff is always helpful when I call with questions."
We responded:
"Hi Vanessa, thank you for taking the time to leave such a great review! We very much appreciate the kind words, the 5 stars, and of course your business over the years. Looking forward to continuing to work with you!"
Jennifer O'Hara
November 21, 2025
5
out of
5
rating by Jennifer O'Hara
"I have been a count of Paulina’s for 30 years and never once have I been disappointed with the service from her or her office. From policy coverage options to claims everything is handled with the utmost professionalism and care with that personal touch and care that is important when you need it most."
We responded:
"Hi Jennifer, thank you for such a great review! We very much appreciate the 5 stars and the kind words. It has been absolutely wonderful working with you for the past three decades and we look forward to continuing to do so!"
Colleen M Powers
November 21, 2025
5
out of
5
rating by Colleen M Powers
"Great customer service"
We responded:
"Hi Colleen, thank you for the taking the time to leave a review! We appreciate the 5 stars and are glad to hear you are happy with our service. Thank you for your business over the years!"
Senny Cheung
November 17, 2025
5
out of
5
rating by Senny Cheung
"Very responsive team!"
We responded:
"Hi Senny, thank you for the 5 star review! We very much appreciate it, and your kind words as well. Looking forward to continuing to work together in the years to come!"
Kristina Brusco
October 24, 2025
5
out of
5
rating by Kristina Brusco
"We've been working with Paulina's office since 2013, we've always been able to feel confident in what services we were provided, they were always sure that we understood what we were paying for. I worked a lot with Katherine, who has retired now but she felt like family, everyone in the office takes the time to know who you are, which makes a difference."
We responded:
"Hi Kristina, Thank you for leaving such a wonderful review! We appreciate you taking the time, and appreciate your business. You have been great to work with over the years and we look forward to continuing to do so!"